Qualification overview

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Any two units for $880



Use your emotional intelligence

Emotional intelligence refers to a person’s capacity to be aware of their own emotions and how these impact on both their leadership style and their interpersonal relationships. This unit helps you to investigate your own emotional intelligence and earn how to relates to the way you work with others. 


BSBLDR511 Develop and use emotional intelligence
Tuition fee: $490/$440 
Unit information: Download

Lead people

It is the role of a leader to accomplish goals through the effective management of the people who are in their area of influence. Leading people involves earning their trust and confidence, consulting and providing feedback. This unit will skill you in a range of problem solving and decision making strategies.


BSBLDR502 Lead and manage effective workplace relationships
Tuition fee: $490/$440
Unit information: Download


Influence people

The ability to influence the perspective of others is an especially valuable skill if you are in a work role where you manage or supervise people. It is also an essential skill of good leadership. This unit skills you in how to present with confidence, to participate effectively and negotiate persuasively.


BSBLDR513 Communicate with influence
Tuition fee: $490/$440
Unit information: Download

Meetings that matter

Do you  find many meetings are a waste of time because no-one really knows the purpose or because they are so badly organised? Yet a meeting is an excellent way to share information or reach a decision. This unit skills you in how to conduct well organised meetings that will accomplish your goals.


BSBADM502 Manage meetings
Tuition fee: $490/$440
Unit information: Download


Customers matter

The purpose of a business is to provide products and services to customers. The goal of meeting and anticipating customer needs is fundamental for business success and is also central to the work role of managers. This unit skills you in understanding your customer and troubleshooting problems.


BSBCUS501 Manage quality customer service
Tuition fee: $490/$440
Unit information: Download

Room for improvement

Business growth means change is usually needed at key points in operational routines. It also presents an excellent opportunity to improve systems and processes so that they stay relevant, up-to-date and user-friendly. This unit skills you in how to plan and manage updates and improvements.


BSBMGT516 Facilitate continuous improvement
Tuition fee: $490/$440
Unit information: Download


Work by project

Working by project is now integrated into many workplaces because it is an excellent way to stay focused, control work flow and deliver a good outcome. This unit skills you in the concepts and processes that your team can use to turn most work tasks into a project .


BSBPMG522 Undertake project work 
Tuition fee: $490/$440 
Unit information: Download

Manage risk

Recognising and managing business risk is a core focus of good leaders and managers. Risk management steps are simple but powerful, and when they become ingrained in the way you work, they will increase your confidence in your own decision making and problem solving capacity.


BSBRSK501 Manage risk 
Tuition fee: $490/$440
Unit information: Download


Manage operations

Management at a strategic level requires systems and procedures to be implemented to facilitate the organisation’s operations. This unit skills you in how to develop operational and contingency plans, then implement them and monitor and review operational performance. 


BSBMGT517 Manage operational plan
Tuition fee: $490/$440
Unit information: Download

Lead teams

All personnel are part of the organisational system in some way and most work tasks are group tasks. However, a group of people does not automatically make a team. It takes common understanding of purpose, participation and a positive culture. This unit skills you in the role of a team leader.


BSBWOR502 Lead and manage team effectiveness 
Tuition fee: $490/$440
Unit information: Download


Systems for innovation

It is now widely understood that innovation can contribute to economic sustainability and growth of a business. However, organisational innovation only flourishes when there are support systems and processes integrated into routine operations. This unit investigates how to implement these systems.


BSBINN501 Establish systems that support innovation
Tuition fee: $490/$440
Unit information: Download

Support for innovation

Innovative practice needs an environment that enables and supports it. An organisation that is serious about promoting innovation as a core value may need to make physical, operational or management changes. This unit also investigates how small changes can contribute positively and provide support.


BSBINN502 Build and sustain an innovative work environment
Tuition fee: $490/$440
Unit information: Download

Frequently Asked Questions

Can I do just one unit?

Many people are interested in tackling just the topic that is relevant to them at that point in time. It may be that they’ve been promoted to a new position, or are about to manage a project or they would like to learn how to work with difficult people. You only enrol in the unit/s that meets your requirements.

How many units can I enrol in at one time?

You are able to enrol in up to 3 units at the same time. This increases the value you get from the coaching sessions because the coach is able to focus on specific aspects of your work role with you.

How do I get the full qualification?

Simply proceed through the units and you will complete the full qualification, usually in under a year. We assist to make sure that you meet your goals.

Can I get credit for a unit I've already done?

Of course. Let us know which unit, or units, you’ve already completed that are in this qualification. Once you have completed all other units with us, we shall issue a credit transfer for these units, which means that you do not have to pay for them and they are added to your academic transcript as part of this Diploma.